Overview
These Terms of Purchase describe the basic conditions that apply when customers place orders through the website. By completing an order, you confirm that the information submitted at checkout is accurate and that you intend to purchase the selected products at the displayed price.
Product Information
We aim to present product names, descriptions, images, sizes, features, hold levels, finishes, ingredients, and other product details as accurately as reasonably possible. Screen settings, packaging updates, lighting, and manufacturing variations may cause small differences in appearance.
Customers should review product details and instructions before use. Results may vary depending on hair type, texture, length, routine, application method, and individual preferences.
Pricing and Currency
All prices are displayed and charged in USD unless the checkout clearly states otherwise. Promotions, discounts, product prices, and availability may change without advance notice.
The price shown at checkout is the price used for the order, subject to successful payment and order acceptance.
Orders and Payment
Orders are accepted after the checkout process is completed and the payment method is successfully authorized or otherwise approved. We may review orders for payment issues, inventory availability, address problems, suspected misuse, or other operational concerns.
If an order cannot be completed, the customer will be informed when reasonably possible and any captured payment for the unavailable order will be handled appropriately.
Order Processing
Orders are normally prepared for shipment within 1-3 business days. Processing may occasionally take longer because of high order volume, inventory verification, payment review, or operational conditions.
Delivery
Estimated delivery is generally 6-12 business days after dispatch. Delivery timing is an estimate and can be affected by carrier operations, customs processing, weather, local delivery conditions, holidays, high order volume, or other circumstances outside normal control.
Global Shipping
Global shipping is included with all orders. Customers are not charged an additional shipping fee for standard delivery offered through the store.
Duties and Import Charges
Applicable import duties, customs charges, and related fees are covered by us. Customers should not be required to pay additional import-related charges in order to receive the shipment.
If an unexpected import-related charge is requested, please contact us through the Contact Us page before making the payment whenever possible.
Order Changes and Cancellations
If you need to change or cancel an order, contact us through the Contact Us page as soon as possible. We may be able to make changes before fulfillment begins. Once an order has been processed or transferred to the carrier, changes or cancellation may no longer be possible.
Returns
Eligible items may be returned within 60 days of delivery. Before sending a return, contact us through the Contact Us page for instructions. Returned products should be in a condition suitable for review and should include original packaging when reasonably possible.
Refunds
After an eligible return or refund request has been reviewed and approved, the refund will be issued to the original payment method. Approved refunds are generally completed within 5-10 business days.
Additional posting time may be required by the payment provider or financial institution after the refund is issued.
Damaged, Incorrect, or Missing Items
If an order arrives damaged, contains the wrong item, or appears incomplete, contact us through the Contact Us page and provide order details and photos when relevant. After review, we may provide a replacement, reshipment, refund, or another appropriate resolution.
Customer Information
Customers are responsible for providing complete and accurate checkout information, including contact details and delivery address. Problems caused by incomplete or incorrect information may delay processing or delivery.
Product Availability
Products may become unavailable after an order is placed because of inventory changes or order volume. If an item cannot be fulfilled, we may contact the customer, adjust the order, offer an alternative when appropriate, or issue a refund for the unavailable item.
Promotions
Promotional offers may have individual conditions, product exclusions, quantity limits, or availability restrictions. Unless the website clearly states otherwise, multiple promotional offers may not be combined.
Contact
For questions about an order, delivery, returns, refunds, product issues, or these Terms of Purchase, please contact us through the Contact Us page.
