Our Service Approach
We want every part of your shopping experience to feel clear, responsive, and easy to understand. Our customer service team is here to help with product questions, order questions, shipping concerns, returns, refunds, damaged items, and other issues related to your purchase.
For support, please contact us through the Contact Us page. Providing your order information and a clear description of the issue helps us review your request efficiently.
Product Questions
If you are unsure which product may fit your hair type, preferred hold, shine level, texture, or grooming routine, you may contact us for general product guidance. Product results can vary from person to person, so recommendations are intended to help you compare options rather than guarantee a specific result.
Order Confirmation and Review
After an order is placed, the order information is reviewed and prepared for processing. Please check your shipping information and order details carefully before completing checkout. If you notice an error, contact us through the Contact Us page as soon as possible.
We may be able to update or cancel an order before it enters fulfillment. Once an order has been processed or transferred to the carrier, changes or cancellation may no longer be possible.
Processing and Delivery
Orders are normally prepared for shipment within 1-3 business days. Estimated delivery is generally 6-12 business days after dispatch. Delivery timing may be affected by carrier operations, customs processing, weather, high order volume, local delivery conditions, or other circumstances outside normal control.
Global shipping is included with orders. Applicable import duties, customs charges, and related fees are covered by us so customers do not need to pay additional import-related charges at delivery.
Tracking and Delivery Questions
When tracking information is available, customers can use it to follow the progress of an order. Tracking updates may take time to appear after the order has been handed to the carrier.
If tracking has not updated for an extended period, the package appears delayed, or delivery information seems incorrect, contact us through the Contact Us page. We will review the available information and help determine the next reasonable step.
Damaged, Incorrect, or Missing Items
If an order arrives damaged, contains the wrong item, or appears to be missing an item, contact us through the Contact Us page as soon as possible. Include your order information, a description of the issue, and clear photos when relevant.
We will review the information provided and may offer an appropriate resolution such as replacement, reshipment, refund, or another reasonable solution depending on the situation.
Returns
Eligible products may be returned within 60 days. Items should be returned in a condition appropriate for review, with original packaging when reasonably possible.
Before sending a return, contact us through the Contact Us page for return instructions. Returns sent without following the provided return process may take longer to identify and review.
Refunds
After an eligible return or approved refund request has been reviewed and accepted, the refund is issued to the original payment method. Refunds are generally completed within 5-10 business days after approval. The time required for the funds to appear may also depend on the payment provider or financial institution.
Payments and Currency
All prices and transactions are presented in USD unless otherwise stated at checkout. Payment availability may vary based on location, device, and the payment methods supported by the checkout system.
Respectful Communication
We are committed to providing helpful and respectful support. We ask customers to communicate respectfully as well. Clear information, order details, photos when needed, and a concise explanation of the problem help us resolve issues more effectively.
How to Contact Us
For customer service, order support, return requests, refund questions, or other purchase-related assistance, please use the Contact Us page.
