Order Processing
Orders are normally prepared and dispatched within 1-3 business days after the order is accepted. Processing time may be longer during periods of unusually high order volume, inventory verification, payment review, or other operational delays.
Estimated Delivery
Estimated delivery is generally 6-12 business days after dispatch. Delivery times are estimates rather than guaranteed arrival times and may be affected by carrier operations, customs processing, weather, local delivery conditions, public holidays, high order volume, or other events outside normal control.
Order Tracking
When tracking information is available, it may be provided after the order has been transferred to the carrier. Tracking can take time to become active after shipment information is created.
If tracking does not update for an extended period or the package appears delayed, please contact us through the Contact Us page so we can review the available information.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout. Please review the address carefully before placing an order.
If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order enters fulfillment or has been transferred to the carrier.
Customs Duties and Import Charges
Applicable import duties, customs charges, and related fees connected to the order are covered by us. Customers should not be required to pay additional import-related charges as a condition of receiving the order.
If a carrier or customs representative requests an unexpected import-related payment, please contact us through the Contact Us page before making the payment whenever possible.
Delivery Delays
A delivery may occasionally take longer than the estimated timeframe. Common causes include customs processing, carrier congestion, weather, local delivery disruptions, incomplete addresses, or high seasonal volume.
If your order appears significantly delayed, contact us through the Contact Us page with your order information. We will review the available tracking and shipping information and help determine the next step.
Delivered but Not Located
If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, mailbox, building reception, parcel locker, household members, or nearby safe locations where the carrier may have left it.
If the package still cannot be located, contact us through the Contact Us page so the delivery information can be reviewed.
Damaged Packages
If a package arrives with visible damage or the products inside are damaged, keep the packaging when possible and contact us through the Contact Us page. Include clear photos of the shipping package, label, and affected items so we can review the issue.
Incorrect or Incomplete Delivery
If the package contains the wrong item or appears to be missing part of the order, contact us through the Contact Us page with your order information and photos when relevant. We will review the order and provide an appropriate resolution.
Contact
For shipping questions, tracking concerns, delivery delays, address issues, customs charge questions, damaged packages, or missing items, please contact us through the Contact Us page.
