Return Window
Eligible items may be returned within 60 days of delivery. We recommend contacting us through the Contact Us page before sending any item back so we can provide the appropriate return instructions and help identify the order correctly.
Return Condition
Returned products should be in a condition suitable for review and should include original packaging when reasonably possible. For products that are opened, used, damaged after delivery, or missing significant parts, eligibility may depend on the nature of the issue and the information provided.
If the product arrived damaged, defective, incorrect, or incomplete, please contact us before returning it and provide clear photos when appropriate.
How to Request a Return
To request a return, contact us through the Contact Us page and provide your order information, the item you want to return, and the reason for the request. We will review the request and provide return instructions when the item is eligible.
Damaged or Incorrect Orders
If you receive a damaged product, the wrong item, or an incomplete order, contact us through the Contact Us page as soon as possible. Include your order information and clear photos of the item, packaging, and shipping label when relevant.
After review, we may provide a replacement, reshipment, refund, or another appropriate resolution depending on the situation.
Refund Processing
Once a return or refund request has been reviewed and approved, the refund will be issued to the original payment method. Approved refunds are generally completed within 5-10 business days.
After the refund is issued, additional time may be required for the payment provider or financial institution to post the funds to the account.
Order Cancellations
If you want to cancel an order, contact us through the Contact Us page as soon as possible. We may be able to cancel an order before it enters fulfillment. Once processing has advanced or the order has been transferred to the carrier, cancellation may no longer be available and the normal return process may apply.
Order Changes
If you need to change an address, item, variant, or quantity, contact us as soon as possible. Changes are not guaranteed after an order is placed, but we will review whether an update is still possible before fulfillment.
Original Payment Method
Refunds are normally returned to the original payment method used for the purchase. If the original payment method cannot accept the refund, additional information may be needed to determine an appropriate resolution.
Contact
For return requests, refund questions, damaged items, incorrect orders, or cancellation requests, please contact us through the Contact Us page.
